Spectrum has undoubtedly become one of the most trustworthy cables and internet providers in the United States. The company currently caters to millions of users across the country. So, are you too planning to be a part of their impressive clientele? If yes, then this guide will help you know what it’s like to be their customer. From placing your order to setting up the equipment, here are some secrets of Spectrum services.
Subscribing to Spectrum
If you are considering to subscribe to Spectrum then you can do that in three ways – visit their store, over the phone, or online. Once you have confirmed if they offer their services in your area, you can proceed to choose your Spectrum home internet, phone, and TV plan. Also, you can opt for their extra offers such as sports pack or premium channels with the deals that you select. While signing up for Spectrum, you can either pick professional or self-installation options.
- Professional Installation: If you decide to go for professional installation then the company will schedule your appointment. The technician will then visit your place within the next 2-5 days. Spectrum will also send you a reminder about your appointment a day before the scheduled day.
- Self-Installation: For those who wish to select self-installation, your equipment will be delivered to your place by FedEx. It will take 2-3 business days for the tools to reach.
After you are subscribed to Spectrum, you must be thinking about what to expect on your first bill. Well, it will feature taxes along with the amounts of equipment and installation that you are required to pay.
Receiving Your Spectrum Equipment
According to the plan you have chosen, Spectrum will ship the necessary equipment to your address. However, if you have opted for professional installation then it will be brought to your place by the technician.
- Spectrum TV Equipment: If you have chosen a Spectrum TV plan then it will come with set-top boxes and a DVR. While placing your order, you will have to tell the number of rooms that you want the service for. Also, you will need to specify if you need DVR service for more than one room. A DVR service can record up to six shows at a time. If you are not sure about the rooms you need service for, think about where you will primarily be watching the television. This will make it easier for you to choose the right number of rooms.
- Spectrum Internet Equipment: I have opted for Spectrum internet with self-installation then you can expect to get a spectrum self-installation instructional guide with a modem. Although the modem you get will be free. However, you will be charged for the Wi-Fi service. So, what most people do is they get the Spectrum equipment, and get their Wi-Fi router. You can also invest in a Spectrum-compatible modem.
How to Move Your Spectrum Service
It is quite easy to move the Spectrum service to your new home. How? Well, simply login to your Spectrum account and set the move service date. Also, depending upon the location, you can take the modem to your new location, connect it, and be online. You won’t be needing a technician to set up the connection.
If you are moving to a bigger house and want to change the Spectrum plan then you can do it as well. All you have to do is visit the Spectrum retail store to make the changes to your plan before you move. Remember that it is always a wise move to plan ahead of time so that the equipment is ready upon your arrival at the new residence. In case, you are moving to a place where there is no Spectrum coverage then you won’t need to pay any termination fees. But you will be required to pay for the remainder of your current billing cycle.
Spectrum Promotional Rates & Deals
If you are a new Spectrum customer then the monthly price will increase once your 12-month promotional period ends. Hence, you should ask the provider what the non-promotional price will be one year down the line. This will give you an idea of what to expect after a year. However, since there are no contracts there is no telling when the spectrum price increase can happen. Also, the non-promotional cost can change more than once.
As there are no contracts involved, you can upgrade or downgrade your Spectrum TV or internet plans easily. But, please note that if you change your plan while still in a promotional period then you might lose your current reduced rate.
Spectrum has been dominating the phone, cable, and internet market for a long time. The service provider facilitates the users in many ways which is why so many households opt for them. Apart from these insights, you would also be ecstatic to know that you can negotiate a new deal with the company if you become dissatisfied with the cost. Simply call customer service and ask if your monthly bill can be reduced. Hopefully, this guide proves to be helpful if you decide to join the Spectrum family!