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Pepperstone Customer Service Analyzed

When you’re looking for a reliable broker, there are several important aspects to consider including its array of trading tools, security, and trading conditions. However, if you’re just a beginner, you definitely should pay attention to additional features like educational materials or customer support service. One of the most popular online brokers, Pepperstone is known for its great customer service. But is it really that good? Let’s take a closer look.

About Pepperstone

Pepperstone is a reputable broker from Australia that’s used by traders from many different countries from all over the world, especially in Europe and Asia. Pepperstone is regulated by numerous national regulators including ASIC and CySEC, and that means you can be sure your money is safe there. An universal broker, Pepperston is equally suitable both for beginners and experienced traders. One of its most prominent features is extremely quick order execution compared to the competitors.

Pepperstone features hundreds of different trading tools, mostly CFDs on various assets. The trading conditions are pretty favorable: the minimum deposit is $200, and the leverage may reach 1:500 for a limited range of certain instruments. The broker also features a large library of educational materials which can be used to learn the basics of trading. Moreover, novice traders can contact the customer support service that works 24/7 and can help you with just about any problem.

Customer support

Customer support is a very important part of any broker because it allows you to ask any questions or solve various issues with trading in real time. Pepperstone customer service is known to be really nice and helpful. First of all, they are accessible: you can send them a message, write a letter, or just call in any situation where you need qualified help, and the service usually responds quickly. However, when there are many people trading at once, delays may occur.

The broker seems to employ only the most friendly and professional staff, and you can learn a lot from them if you’re not afraid to ask questions. However, support workers sometimes simply cannot solve a problem, so there’s a chance you will have to wait for several days or even weeks before your issue is finally eliminated. Finally, users working through Pepperstone report that they are satisfied with all the conditions and the service quality, even compared to what other brokers are offering.

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